WELLS BRUNEI · PRIVACY

Privacy Policy

Effective 6 September 2026

Wells Brunei respects your privacy. This policy explains how we handle personal data when you contact us, enquire about a product or request a showroom visit.

Information we collect

We may receive your name, telephone number, email address, product interests, preferred appointment date and time, and any information you include in a message.

How we use it

We use this information to respond to enquiries, arrange visits, provide quotations, process purchases, coordinate delivery and installation, provide warranty and filter services, maintain customer records, and meet legal obligations.

WhatsApp and other providers

Our website forms prepare a message and open WhatsApp for you to send it. The message is not submitted until you choose to send it through WhatsApp. WhatsApp and other service providers process information under their own terms and privacy policies.

Sharing and retention

We may share information with personnel and service providers who need it to fulfil your request, deliver or install a product, provide manufacturer warranty support, or comply with law. We retain personal data only for as long as reasonably necessary for these purposes and our legal and business records.

Your choices

You may ask to access or correct your information, withdraw consent where applicable, or raise a privacy concern. Some information may need to be retained where required for transactions, warranties or legal obligations.

Contact

For privacy requests, email info@wellsbrunei.com, call or WhatsApp +673 747 5551, or visit Unit 1E, 1st Floor, The Arches Building, Kampung Kiarong, BE 1318, Brunei Darussalam.

We may update this policy when our practices or legal requirements change.